From install to your first recovery call in about 5 minutes

Setup steps

1. 1
   Install from the Shopify App Store

   Kolz Winback requests read access to checkouts, customers, orders, and discounts, and write access to discounts (to mint FuseCodes) and pixels (for on-site tracking). No other data leaves your store.

2. 2
   Review your FuseCode settings

   Default discount and expiry window (48 hours out of the box) are both editable. A shorter window creates more urgency; a longer one recovers more of the marginal cases.

3. 3
   Send yourself a test call

   Every account gets a free test call before going live, so you can hear exactly what your shoppers will hear before it ever reaches a real customer.

4. 4
   Set your calling window

   Calls respect shopper-timezone windows and retry caps by default. Adjust the hours if your customer base skews toward a particular region.

5. 5
   Turn the AI caller on

   Once you're happy with the test call, flip it on. New abandoned checkouts start getting called 5-15 minutes after abandonment, configurable in settings.

6. 6
   Watch your dashboard

   Every call, transcript, summary, and recovered order shows up in your dashboard in real time. Live Handoff calls (Growth and Scale) ring your phone directly.

Optional, but worth doing

• Turn on Live Handoff and set the phone number that should ring for hot leads.
• Tighten or loosen the FuseCode expiry window based on your average consideration time.
• Add your store's tone of voice to the AI script settings, if your brand has a distinct one.