Kolz Winback, AI cart recovery for Shopify. Every cart gets a countdown.
Every phone gets a call.
Kolz Winback puts FuseCodes™, expiring one-time coupons, on 100% of abandoned carts. Human-sounding AI recovery calls that answer questions, handle objections, and hand hot buyers straight to you. From $20/month, and only answered calls count.
The coupon that expires while they watch
Every code is unique, one-time, and born with a countdown. Miss the window and it dies, and the shopper knows it. Accepted on a call, it's texted instantly with the cart link. No phone number on the checkout? The FuseCode travels by email instead, so 100% of your abandoned carts get a recovery touch, not just the ones you can call.
AI opens, you close
The moment a shopper shows real buying interest or asks something only you can answer, the AI bridges the call to your phone, with a whisper intro first: who's calling, what's in their cart, what they asked. You pick up the hottest lead you'll get all day. After hours? The AI closes with a FuseCode or books you a callback.
The AI always discloses it's an AI. Your shoppers are never deceived, and hot buyers always reach a human.
Three moments, one recovered order
Every touch is branded to your store, your shopper never sees "Kolz", only your name.
1 · The call
“Hi Priya, this is Maya, the AI assistant for Loom & Co. You left two linen shirts in your cart. Any question I can answer? I can also hold a discount for you…”
Fires 5-15 minutes after abandonment (configurable). Knows the exact cart. Answers product and shipping questions live. Always discloses it's an AI.
2 · The FuseCode
Your 15% code: FUSE-7GX2, ⏳ expires in 47:58:12, tap to finish your order.
A unique one-time code, minted the moment the shopper says yes, or emailed automatically when there's no phone number. The landing page shows a live depleting ring. Miss the window, the code dies.
3 · The handoff
“Great question about the fabric weight, let me connect you to Sarah, the owner. One second…”
A buying signal or complex question triggers a warm transfer. You hear a whisper intro, name, cart value, their question, before the bridge connects. AI opens, you close.
Fires 5-15 minutes after abandonment (configurable). Knows the exact cart. Answers product and shipping questions live. Always discloses it's an AI.
A unique one-time code, minted the moment the shopper says yes, or emailed automatically when there's no phone number. The landing page shows a live depleting ring. Miss the window, the code dies.
“Great question about the fabric weight, let me connect you to Sarah, the owner. One second…”
What are abandoned carts costing you?
70.2% of carts are abandoned on average. Email recovery plateaus at 6-8%. Do your own math:
Assumes the industry-average 70.2% cart-abandonment rate (Baymard, 49-study meta-analysis). Your numbers will vary, that's why the sliders are yours.
Built to be trusted with your customers
5.0 on the Shopify App StoreAI that says it's an AI
Every call opens with disclosure. Then it hands the phone to you, that's the point.
Calls in minutes, not hours
Recovery within the first hour converts at 20.3% vs 12.2% a day later. Speed is a feature.
Guardrails built in
Shopper-timezone call windows, retry caps, do-not-call lists, one-time codes. TCPA/GDPR posture by default.
The cheapest credible way to call your carts
Annual plans save 30%. And one promise across every tier:
Only answered calls count. Ever.
What's in every plan
- ✓US numbers · English
- ✓Automatic discount codes
- ✓Dashboard & call timeline
- ✓Call summaries
Free
Test the waters, on us.
- ✓US numbers · English
- ✓Automatic discount codes
- ✓Dashboard & call timeline
- ✓Call summaries
Launch
The wedge. Everything that matters.
- ✓Dynamic expiring FuseCodes™
- ✓SMS + email follow-up
- ✓International calls
- ✓Call windows & recordings
Growth
For stores in volume territory.
- ✓Live Handoff routing to you
- ✓Manual call rescheduling
- ✓CRM & revenue exports
- ✓Deep analytics
Scale
~$0.20 per connected call.
- ✓Everything in Growth
- ✓Dedicated support person
- ✓Direct AI configuration
- ✓Full global access
Questions merchants actually ask
Only answered calls count against your plan, ever. Unanswered rings, voicemails, and busy signals never use up your quota.