How Kolz Winback Recovers Abandoned Carts with AI Phone Calls

Every store owner knows the number: roughly 70% of shoppers who add to cart never finish checkout. The cart is abandoned, the revenue is gone, and the standard playbook (a few emails, maybe a 10% code) recovers only a sliver of it.

Kolz Winback attacks the problem with the one channel most stores never use on an abandoned cart: a phone call.

The flow, step by step

1. Detection. The moment a shopper abandons checkout, the Shopify checkout webhook tells Kolz Winback. No storefront popups, no friction added to the purchase flow.

2. Timing. The call is placed after a short delay (roughly an hour and a half) so the shopper is past the immediate checkout screen, and always within their local calling hours. No 11pm calls.

3. The AI call. A human-sounding AI agent calls the shopper, references the exact cart contents ("the linen bedding set you left in checkout"), and answers real questions about the product, shipping, or returns.

4. The FuseCode. The agent offers a FuseCode: a unique, one-time discount code generated for that shopper, with a live countdown on a public page showing exactly when it expires. Scarcity with a visible timer, not a vague "limited time" line.

5. Live handoff. If the shopper is clearly interested and says yes, the call is warm-transferred straight to you or your team, mid-conversation, with context. The hot buyer never has to repeat themselves.

6. The fallback. Carts without a phone number are not lost: the FuseCode goes out by email instead. Between calls and email, 100% of abandoned carts are covered.

What makes it different from email-only recovery

Email recovery depends on the shopper opening the message. A call is answered in the moment, which is why phone-based recovery converts at meaningfully higher rates than drip sequences alone. And the FuseCode mechanism adds what email discounts lack: an expiring, one-time code with a visible countdown, which gives the shopper a concrete reason to act now.

The live handoff matters too. Most automated recovery stops at the discount. Kolz Winback hands hot buyers to a human in real time, so the close happens while intent is at its peak.

Pricing that only charges for what works

Kolz Winback counts only answered calls toward your plan. Voicemails, missed calls, and dead numbers cost nothing.

• Free: 25 calls per month
• Launch: $20/month, 100 calls
• Growth: $79/month, 300 calls
• Scale: $200/month, 1,000 calls

Every plan includes the AI calls, FuseCode generation, the live countdown pages, email fallback, and live handoff. There are no per-code or per-email fees.

Setting it up

Kolz Winback is a native Shopify app: install from the Shopify App Store, connect your store, and the default offer (10% off, 48-hour expiry) is live immediately. You can tune the discount, the call timing, and the agent's script from the admin, and watch recovery analytics as calls go out.

The bottom line

Abandoned carts are already qualified buyers; they just left at the last step. Kolz Winback recovers them with an AI call in minutes, a FuseCode with a real deadline, and a live handoff when it matters most. Start free with 25 calls and see your own recovery numbers before paying anything.