Usage & Compliance Policy

When you create an account you tick a box confirming the following. We record the confirmation, the exact wording, the time and the IP address it came from.

The same tick carries one notice, which asks nothing of you: You'll also get product emails. Opt out any time. Section 6 covers what they contain and how to stop them.

The statement on file reads: “I confirm my lists gave prior express consent to receive promotional calls, that I will only call those numbers, and that I will follow the kolz ai calling guidelines. I accept the Usage & Compliance Policy and the Terms of Service, and agree to receive product update emails, which I can opt out of at any time.”

2. Consent is your responsibility

kolz ai places calls on your instruction. We do not supply, verify, or vouch for the numbers you upload, so the legal basis for calling them is yours to hold:

• Prior express consent: where the law requires it (for example prior express written consent for automated or pre-recorded marketing calls to US numbers under the TCPA), you must have obtained it before uploading the number
• Records: keep evidence of each consent (source, timestamp, wording shown, IP or signature) for at least the period required in your jurisdiction, and produce it within 5 business days if we ask
• Scope: consent must cover the type of call you are making and your business specifically, not a third party who collected the lead
• Freshness: do not rely on stale consent. Re-confirm where consent has expired or the contact has been inactive for a long period
• No purchased or scraped data: bought lists, scraped numbers, and lists you did not collect or licence with consent are not permitted
• Scrubbing: scrub against the applicable Do Not Call registries and your own internal suppression list before every campaign

You may only call the numbers on those consented lists. Calling anyone else through the platform, including manual test calls to people who did not opt in, is a breach of this policy.

These are the rules that keep your caller ID out of spam databases and keep your answer rates alive. They are requirements, not suggestions.

• Identify yourself immediately: your agent must state your business name in the opening line and say why it is calling
• Disclose the AI: where required by law, and as good practice everywhere, make clear the caller is an automated assistant
• Honour opt-outs on the spot: if someone says stop, do not call, or asks to be removed, the call ends and the number goes on your suppression list permanently. Never call it again from any campaign
• Calling hours: stay inside the permitted local calling window for the number you are dialling (8:00am to 9:00pm local time in the US, stricter where local law says so)
• Attempt limits: no more than a reasonable number of attempts per contact per campaign, and no re-dialling a number that has already declined
• Accurate caller ID: use a number you own or are authorised to use, that is registered to your business and reaches a working line. No spoofing, no neighbour-spoofing, no rotating unregistered numbers to dodge flags
• Warm up volume: ramp new numbers gradually rather than launching a large campaign on a fresh number, and spread volume across the day
• Register your traffic: complete the branded-caller or number-registration steps applicable in your market so carriers can attribute your calls
• Keep the script honest: no misrepresenting who you are, what you are offering, or the terms. No pressure tactics, no impersonating a government body, bank, or other business
• Watch your own metrics: high hang-up rates, short average durations and complaints are the leading indicators of a flag. If yours spike, pause and fix the list or the script

Where we publish campaign-specific guidance in the dashboard (script structure, pacing, retry settings), following it is part of this policy.

You may not use kolz ai to:

• Call numbers that did not consent, including purchased, scraped, or reassigned numbers
• Call anyone who has opted out, or anyone on an applicable Do Not Call registry without a valid exemption
• Run scams, phishing, debt-collection harassment, fake charity or fake government calls
• Tell people they have won, or may win, a prize, sweepstake, lottery or promotion, or ask for a fee, payment, or personal or financial details in order to release winnings
• Impersonate a person, business, or authority, or display caller ID you are not authorised to use
• Deliver political, medical, financial, or other regulated messaging without the licences and consents that category requires
• Evade spam filtering or carrier analytics through number rotation, spoofing, or similar techniques
• Resell platform access, or place calls on behalf of a client who cannot meet this policy

We monitor for complaint spikes, carrier flags, and abnormal campaign patterns. If we believe an account is breaching this policy we may, without notice:

• Pause a running campaign or throttle an account
• Require you to produce your consent records for the list in question
• Place the account on hold while we review it. An account on hold cannot start new campaigns or place calls, and keeps read access to its past campaigns and results
• Suspend or terminate the account, with unused credits forfeited
• Cooperate with carriers, regulators, and law enforcement, including disclosing your account and campaign records where legally required

While an account is on hold or under investigation we retain its campaign records, call recordings, and transcripts for as long as the review, and any regulatory or legal process arising from it, requires.

You remain responsible for the calls made from your account. As set out in the Terms of Service, you indemnify NeoImbus Tech Pvt. Ltd. against claims, fines, and costs arising from your calling activity, including claims brought under the TCPA or equivalent laws.

Creating an account subscribes you to product and service update emails, and you confirm this as part of the acceptance above. We use them for:

• New features, and changes that affect how your campaigns run
• Deliverability and compliance guidance, including anything that could get your numbers flagged
• Occasional pricing, credit, and offer announcements

Opting out: every update email carries a one-click unsubscribe link, and you can also write to sales@kolz.ai at any time. Opting out takes effect immediately and costs you nothing else on the platform.

What opting out does not stop: service email tied to your account still goes out, because it is how the product works. That means campaign completion notices, billing and credit receipts, security and login alerts, and notices about changes to these policies.

We do not sell or rent your email address. See the Privacy Policy for how we handle it.

7. Changes to this policy

This policy is versioned. If we change it in substance we publish a new version and ask you to accept it the next time you open your dashboard. Continued use after a new version takes effect requires that acceptance.

kolz ai is a technology platform and does not provide legal advice. Telemarketing law varies by country, state, and industry. Consult your own counsel to confirm what applies to your campaigns.